AUTODESK
Bridging the Visibility Gap for Admins in Autodesk Construction Cloud
How a design thinking approach solved challenges of one of the largest video management softwares in the market
Context
About the product
Autodesk Construction Cloud (ACC) is a enterprise SaaS product that allows construction project management and is used by over 1m+ customers. The Member Administration module which I worked on allows Account Admins to view and manage all the members in ACC.
- Autodesk Construction Cloud (ACC) is an enterprise SaaS product for construction project management with 1m+ B2B customers
- Helps teams streamline construction workflows by connecting tools & data
- The Member module I worked on allows admins to view and manage all the members in ACC
My Impact
- Designed the View Member Projects experience allowing admins to view a Member Projects
- Improved project visibilty by 60%
- Engaged 11,000 users in first week of launch
I led the design of View Projects of Account Members which improved the projects visibility by providing a centralized view of a member's projects to account admins along with relevant details like access levels, roles, and assigned products.
InFO
UX Designer
Interaction design, Visual Design, Prototyping, Technical Feasibility check, UX Reviews
3 Months (Sep'24 - Nov'24)
UX Researcher, Sr. Design Manager, Product Manager, Engineering Manager, Content Designer, 4 Engineers
Problem overview
- Admins had to go in each project one by one & ensure members were included on the proper projects
- Doing this for hundreds of members and dozens of project made the system inefficient
- Business Impact: The View Member Projects feature was a long pending request by customers and was not available in ACC unlike other Autodesk products like BIM 360
Process
Process Overview
DISCOVERY
3 key customer feedbacks from AU 2024 that helped me understand user needs...
I facilitated collaborative brainstorming sessions with my team to map out journey maps and translate key problems into 3 opportunities to solve for during the redesign
I have to visit each project to see where if member is assigned, it’s tedious!!
Admins lacked a centralized way to view a member’s project assignments, roles, and access.
BIM 360 has this feature, but ACC doesn’t, why the inconsistency?
Admins lacked a centralized way to view a member’s project assignments, roles, and access.
There’s no easy way to view project-level access/roles for large teams.
Admins lacked a centralized way to view a member’s project assignments, roles, and access.
Business State
- Pending Feature Request by Users
- Parity gap with other Autodesk products
Target Users
- IT Managers
- General Contractors
- BIM Managers
Success Metrics
- Feature Adoption
- Increased Visibilty
- Scalability for future
Constrains
- Tight Deadline
- Minimal Research Data
- No Product Spec
Design Iterations
1
2
Concept 1: Active Projects Tab
Concept 1 Feedback
1
2
Concept 2: Expand Icon to 2/3 View
Concept 2 Feedback
1
2
Concept 3: Full Page View
Concept 3 Feedback
1
2
Comparison table for concepts
1
2
Concept 1: Active Projects Tab
Concept 1 Feedback
1
2
Explorations
DESIGN
Optimized Sidebar
GRANULAR Design Decision #1: Dashboard
Design started with the dashboard. Exacq's lack of a centralized hub forced users into frustratingly long workflows. I collaborated with PMs and Devs to create an optimized user flow with single point of access for all client features, result of which was the client dashboard.
GRANULAR Design Decision #2: Data Visualizations
To combat information overload of complex storage and monitoring data, I redesigned these raw data components into interactive data visualizations, allowing users to easily identify storage and device issues.
GRANULAR Design Decision #3: visual design improvement
Exacq's was designed on wxWidgets, an outdated UI library. Therefore, I spearheaded the creation of a modern design system, establishing clear visual guide for consistency and improved aesthetics of the config module.
FInal Designs
Optimized Dashboard shoe for Faster Server Setup
Security integrators now have a holistic understanding of the client features through the dashboard. This allows them to perform priority actions like setting up the recording servers faster than ever
Click to pause/play
Effortless Camera Controlshowand Server Management
Intuitive controls, bulk actions, and clear system status simplify tasks like adding a camera and organized server dashboard makes it easier to process large chunk of critical data
Camera Configurationshowwith a Modern Interface
Clear settings organization, setting discovery through search and helpful visual cues streamline the camera configuration process while providing user a visually refreshed and modern user interface.
user testing
In a total of 7 user testing sessions, these were the 3 key takeaways:
6/7 Users found the redesigned config module as more intuitive
1
Users liked the clean and modern product appeal of the redesign
2
2 Users suggested that the dashboards could have been personalized
3
DESIGN handoff
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PRoject Takeaways
- Solving industry level problems requires planning and timeDesigning an impactful solution for a real-world business problem needed a timeline and planning that allowed for flexibility, challenges and adjustments as needed.
- Taking ownership elevated the projectBy taking initiative of core processes, I negotiated design solutions with the team that ensured positive outcomes
- Designing for Flexibility and Scalability in futureRedesign was implemented with a forward-thinking approach minimizing costly redesigns and easy expansion of features
Interaction Design IDeation
Crafting the optimized dashboard for Visual Clarity
Club cards display the basic information to identify the club before clicking to view more. They play a dominant role in shaping the visual experience. Therefore, this singular piece went through the most iterations by far.
