AUTODESK

Bridging the Visibility Gap for Admins in Autodesk Construction Cloud

How a design thinking approach solved challenges of one of the largest video management softwares in the market

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Context

About the product

Autodesk Construction Cloud (ACC) is a enterprise SaaS product that allows construction project management and is used by over 1m+ customers. The Member Administration module which I worked on allows Account Admins to view and manage all the members in ACC.

  • Autodesk Construction Cloud (ACC) is an enterprise SaaS product for construction project management with 1m+ B2B customers
  • Helps teams streamline construction workflows by connecting tools & data
  • The Member module I worked on allows admins to view and manage all the members in ACC

My Impact

  • Designed the View Member Projects experience allowing admins to view a Member Projects
  • Improved project visibilty by 60%
  • Engaged 11,000 users in first week of launch

I led the design of View Projects of Account Members which improved the projects visibility by providing a centralized view of a member's projects to account admins along with relevant details like access levels, roles, and assigned products.

InFO

Role

UX Designer

Responsibilities

Interaction design, Visual Design, Prototyping, Technical Feasibility check, UX Reviews

Duration

3 Months (Sep'24 - Nov'24)

Collaborated with

UX Researcher, Sr. Design Manager, Product Manager, Engineering Manager, Content Designer, 4 Engineers

Problem overview

Admins had no way to view a member's assigned projects, roles, access and products
  • Admins had to go in each project one by one & ensure members were included on the proper projects
  • Doing this for hundreds of members and dozens of project made the system inefficient
  • Business Impact: The View Member Projects feature was a long pending request by customers and was not available in ACC unlike other Autodesk products like BIM 360

DISCOVERY

3 key customer feedbacks from AU 2024 that helped me understand user needs...

I facilitated collaborative brainstorming sessions with my team to map out journey maps and translate key problems into 3 opportunities to solve for during the redesign

I have to visit each project to see where if member is assigned, it’s tedious!!

Admins lacked a centralized way to view a member’s project assignments, roles, and access.

BIM 360 has this feature, but ACC doesn’t, why the inconsistency?

Admins lacked a centralized way to view a member’s project assignments, roles, and access.

There’s no easy way to view project-level access/roles for large teams.

Admins lacked a centralized way to view a member’s project assignments, roles, and access.

Business State
  • Pending Feature Request by Users
  • Parity gap with other Autodesk products
Target Users
  • IT Managers
  • General Contractors
  • BIM Managers
Success Metrics
  • Feature Adoption
  • Increased Visibilty
  • Scalability for future
Constrains
  • Tight Deadline
  • Minimal Research Data
  • No Product Spec

conceptualizations

Based on key insights, I explored multiple concepts; from full-page views to expandable side drawers and hosted design critiques to get feedback from Sr. Design manager and other cross functional peers.

Design Iterations

conceptualizations

Based on key insights, I explored multiple concepts; from full-page views to expandable side drawers and hosted design critiques to get feedback from Sr. Design manager and other cross functional peers.

Comparison table for concepts

Explorations

DESIGN
Optimized Sidebar

GRANULAR Design Decision #1: Dashboard

Design started with the dashboard. Exacq's lack of a centralized hub forced users into frustratingly long workflows. I collaborated with PMs and Devs to create an optimized user flow with single point of access for all client features, result of which was the client dashboard.

GRANULAR Design Decision #2: Data Visualizations

To combat information overload of complex storage and monitoring data, I redesigned these raw data components into interactive data visualizations, allowing users to easily identify storage and device issues.

GRANULAR Design Decision #3: visual design improvement

Exacq's was designed on wxWidgets, an outdated UI library. Therefore, I spearheaded the creation of a modern design system, establishing clear visual guide for consistency and improved aesthetics of the config module.

FInal Designs

Optimized Dashboard shoe for Faster Server Setup

Security integrators now have a holistic understanding of the client features through the dashboard. This allows them to perform priority actions like setting up the recording servers faster than ever

Click to pause/play

Effortless Camera Controlshowand Server Management

Intuitive controls, bulk actions, and clear system status simplify tasks like adding a camera and organized server dashboard makes it easier to process large chunk of critical data

Camera Configurationshowwith a Modern Interface

Clear settings organization, setting discovery through search and helpful visual cues streamline the camera configuration process while providing user a visually refreshed and modern user interface.

user testing

In a total of 7 user testing sessions, these were the 3 key takeaways:

6/7 Users found the redesigned config module as more intuitive

1

Users liked the clean and modern product appeal of the redesign

2

2 Users suggested that the dashboards could have been personalized

3

PRoject Takeaways

  • Solving industry level problems requires planning and time
    Designing an impactful solution for a real-world business problem needed a timeline and planning that allowed for flexibility, challenges and adjustments as needed.
  • Taking ownership elevated the project
    By taking initiative of core processes, I negotiated design solutions with the team that ensured positive outcomes
  • Designing for Flexibility and Scalability in future
    Redesign was implemented with a forward-thinking approach minimizing costly redesigns and easy expansion of features

Interaction Design IDeation

Crafting the optimized dashboard for Visual Clarity

Club cards display the basic information to identify the club before clicking to view more. They play a dominant role in shaping the visual experience. Therefore, this singular piece went through the most iterations by far.

The Solution

Core Experiences
Shipped

To discover and define the problems, our team used double diamond process. This approach enabled me to dive into the intricacies of the data experience within Autodesk.

Integrated Dashboard shoy for a Holistic View

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Integrated Dashboard shoy for a Holistic View

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Integrated Dashboard shoy for a Holistic View

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Let's step back to see how did I reach here...

Adding a server

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Adding a camera

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Configuring cameras

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Precision

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Prioritization

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Efficiency

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DURATION

9 Months

responsibilities

Product thinking, Interaction design, Visual design

Category

SaaS, Security System, B2B, Capstone

ROLE

UX/Product Designer

TEAM

2 UX Researchers, 2 Product designer

TOOLS

Figma, Miro, Balsamiq